Shipping Policy

Processing Time

All orders are processed and shipped within 1 to 3 business days.

Orders are not processed on weekends or public holidays.

Estimated Delivery Times

Shipping times may vary depending on the destination:

Austria & Germany

• Standard Shipping: 5-7 business days

Europa

• Standard Shipping: 7-12 business days

International

Standard Shipping: 7-14 business days      (on customs clearance and local shipping  conditions)

Note: Delivery times may be delayed due to unforeseen circumstances such as customs clearance or holidays.

Shipping Costs

• Shipping costs are calculated at checkout and depend on the destination.

• Free shipping may be available for certain order values or promotional events.

Customs & Import Duties

• For international orders, additional customs fees or import taxes may apply, which must be covered by the customer.

• Please check with your local customs office for any potential fees.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email.

• Please note that tracking updates may take a few days to appear.

Returns & Refunds

• You have the right to return your order within 14 days.

• Items must be unused, unopened, and in their original packaging.

• Shipping costs for returns are not refundable unless the product arrives damaged or defective.

• To initiate a return, please contact us at info@zavye.com